Archive for the ‘Uncategorized’ Category

Takeaways on branding CMC’s “Setting the Stage” Gala

Wednesday, January 19th, 2011
George Weston Recital Hall - CMC Gala - November 2010

George Weston Recital Hall - CMC Gala - November 2010

Eyerocket’s involvement in branding the Setting the Stage Gala held at the Toronto Centre for the Arts in Toronto last November was focused on developing the event graphics and all that came with. However, the experience saw us working in between a traditional and modern world. It taught us a great deal about working with local interest groups, building influence and the elements that make an effective branding campaign.

Working with the local Ontario CMC chapter made it important for us to shift our perspective and recognize the differences in goals and approach between this local group of people and our regular “corporate” client. Their ethos is not in the profit – rather it is in the development of the musician. Instead of a guerrilla-splash campaign with tweet events and mass advertising, they opted for a more traditional word-of-mouth approach via the schools and the home. This approach meant working with flyers and posters which meant our reach was limited to the production run and budget.

CMC Gala Promotional Flyers / Posters

CMC Gala Promotional Flyers

Second, the Ontario CMC chapter had a number of volunteers which we engaged with a toolkit to spread the word. The kit included a “Save the Date” pdf as well as an HTML email sample and HTML banner ad for inclusion where they see opportunity. Although noble attempts, we realized that a toolkit alone was not enough. The team needed a more thorough marketing plan with directed targets and achievable goals. It did not help that the location of the event was miles outside the epicenter of the organizing committee.

CMC Gala Promotional Materials - Program

CMC Gala Promotional Materials - Program

All that aside, once the event date did arrive, the magic of the evening made all things equal. The visual experience achieved its intended goal of elegant sophistication. Keeping to budget, we decided to minimalize the brand elements to the Programme and a banner series hung behind the stage. This focused attention on the CMC brand during the performance.

Takeaway #1: there is a huge difference in how local interest groups operate and how the branding process should be tailored to a more intimate collaboration. It becomes a huge benefit in developing real ideation.

Takeaway #2: hold your event close to where your centre of influence resides.

Takeaway #3: make it feasible for volunteers to use your branding toolkit – instill a thorough followup process to help them “market” your event.

Takeaway #4 : with budget in mind, focus the collateral materials in one area preferably where there is cross marketing for maximum impact.

The program achieved its goals and many scholarships were funded – that’s what important. For Eyerocket, it set the stage for future collaboration and client understanding. For further program imagery visit our website at www.eyerocket.com.

The Power of a Better Message

Friday, December 4th, 2009

Getting the message right is so essential to connecting you with your audience. It can be the difference between success and fail as demostrated with this fabulous short.
What emotional connections did you make with the new message versus the initial message?

Starbucks: Back to the Garden

Thursday, August 6th, 2009

Here’s an article I wrote about why Starbucks may have a tough time capturing the Neighborly community with their new concept brand store:
http://www.eyerocket.com/news2_Coffee.html

United Breaks Guitars

Thursday, July 9th, 2009

Could there be a better example of Trustpoint abuse?

Dave Carroll, leader of the band Sons of Maxwell, has single-handedly created a disaster for the United Airlines brand with the release of the first of his tri-part single named “United Breaks Guitars”. By Wednesday his video became #1 on YouTube with more than 160,000 views. His popularity has grown ever since. He even made it onto CNN:
CNN: Man Goes After United Airlines On YouTube [United Breaks Guitars]

Why is this a part of our blog?

Because it points to how easy it is for a company’s brand to be tarnished by a single act that breaks client trust. Actually in this case, more than one trustpoint has been abused.
1) The baggage handlers were seen throwing Mr. Carroll’s $3,500 custom-made Taylor guitar which is a travesty in of itself.
2) United Customer Service refused to immediate action to rectify the situation – a 9-month battle ensued between the customer and United with Mr. Carroll turning to music for justice.

Regardless of who is responsible, the results are clearly in Mr. Carroll’s favor – United is all of a sudden cooperative with the intention of saving their reputation. There’s even talk of this case acting as catalyst for industry-wide change.

I conclude by mentioning that this can happen to any company at any stage of their development. Managing client / customer experience is essential in building positive intent and long-term trust.

“It takes a lifetime of effort to build a good reputation, but only a moment of stupidity to destroy it.”
Shiva (taken from www.enlightenment.multiply.com)

Hello world!

Tuesday, July 7th, 2009

Thanks for stopping by. This is our first post and for that matter, our first blog. Hopefully you find something useful in what we have to say.

Cheers,
Roger